ORDERING

If you have any problems using this site please do not hesitate to contact a member of staff . Our contact email address is info@chamaliin.com. Our office support opening hours are Monday-Friday, 9:30 - 4:30 (GMT+7). If you need to contact us outside of these hours please email on the above address stating your name, contact telephone number and a brief summary of your query and a member of staff will get back to you ASAP.

 

PAYMENT, PRICING & PROMOTIONS

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

 
 

SHIPPING & DELIVERY

Once you have placed an order with CHAMALiiN, we will do our utmost to ensure your item arrives as quickly as possible. 

All orders placed before 3PM (GMT+7) will be sent out the following working day. 

This service requires a signature to be given on receipt delivery.

We are unable to accept orders where full address information has not been supplied. All prices are in Thai Baht. If paying with a non-Thai credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions.

CUSTOMS

When ordering goods from CHAMALiiN for delivery outside of Thailand, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from CHAMALiiN, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Generally, customs forms for international packages will list the value of the contents of your order by product type. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.

If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

RETURNS & REPLACEMENT

We hope that you are happy with all of your purchases with us. If you're not, please return the product to CHAMALiiN following the instructions below, and we'll exchange or refund it - no questions asked. 

 

We will issue you a full refund if you request one in writing within 14 working days of receipt of the goods. This includes any delivery charge incurred during the initial transaction, at present CHAMALiiN is unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described.

 

 

CONDITIONS OF RETURNS

 

It's important that returned items are in the same condition as received, so please take reasonable care of them and keep all packaging intact. We ask that all items are returned to us within 14 days of receipt (or 7 days of notification) - any items that are returned outside of this 14 day period will no longer be eligible for a refund.

 

 

DELIVERY CHARGES

 

As specified above, if you buy online or by phone, you are entitled to a full refund if you request one in writing within 14 working days of receiving your goods provided you return the full order within the alloted 14 day period. This includes any delivery charge incurred during the intial transaction, at present CHAMALiiN is unable to provide a refund for charges incurred for returning your unwanted goods unless they are faulty and/or not as described.

 

Please ensure all proof of postage is retained until your returns have been succesfully recieved.

 

 

FAULTY ITEM

 

If the item you received is faulty, please contact us (info@chamaliin.com) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

 

 

I RECIEVED THE WRONG ITEM

 

If the item you received is not what you originally ordered, please contact us (info@chamaliin.com) quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. 
 

*Note: All items must be returned in its original packaging with any enclosed documentation. 

 

 

RETURNS PROCEDURE

 

Please email a request (info@chamaliin.com) for refund/exchange within14 days of receiving your goods. 

 

Using the address label provided please return the goods using a recorded delivery service and retain all certification of posting. 

 

 
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